Experiences of the COVID-19 pandemic

Restriction­s on movement and gatherings Ngā whakatiki ki te nekeneke me ngā huihuinga

Experiences of the COVID-19 pandemic

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What people said worked well | Ko ngā mea i kī te tangata i pai

  • International travel restrictions were necessary to save lives and prevent disease spread, even though they were difficult.
  • Aotearoa New Zealand’s periods of relative normality during the pandemic were highly valued.
  • Physical distancing and limits on gatherings and events made people feel safer.

What people said didn’t work or could be improved | Ko ngā mea i kī te tangata kāore i pai, me pai ake rānei

  • International travel restrictions were hard on those with family overseas or with existing travel plans. People with sick or dying loved ones were particularly affected.
  • Aotearoa New Zealand citizens based overseas were especially impacted by the restricted border, and many faced significant challenges returning home.
  • Regional restrictions were inflexible and prevented people travelling for important reasons.
  • Physical distancing and limits on gatherings and events were unnecessary.

What people suggested for the future | Ngā mea i whakatakotoria mai mō muri ake

  • In any future pandemics, restrict border access into Aotearoa New Zealand quickly.
  • Implement a more flexible system for allowing people into the country (and travel within the country), which allows for people’s individual circumstances.
“The closing of the border I thought gave us an extra two years of normality, which was only shared by Australia.”
75–84-year-old Pākehā female, Wellington

Some people agreed that closing Aotearoa New Zealand’s international border to visitors was a necessary step to protect the country from COVID-19.

Some praised how this was done, while others suggested that if another pandemic occurs, the border should be closed even faster.

“While banning direct traveller entry was very inconvenient for some, it was a measure that reduced the spread from overseas sources.”

85+ Pākehā male, Wellington

“During the pandemic, a loved one was diagnosed with cancer. I knew that if I left where I was, I might not be able to get back. In the end, my loved one passed away and I wasn’t able to go and say goodbye.”

35–44-year-old Pākehā female living in Australia during the pandemic

People who told us they supported border restrictions said they helped give Aotearoa New Zealand a period of normalcy while the rest of the world was struggling.

Others stated that international travel restrictions had too much of an impact. New Zealanders based overseas, or with overseas family, people with travel plans that got disrupted, and, above all, those who needed to travel to be with seriously unwell or dying loved ones, or attend funerals or tangi, were the groups people often talked about.

Many New Zealanders based overseas told us of their struggle to be able to return, often because they couldn’t secure a spot in MIQ. People said that citizens should never be ‘locked out’ of their home country, and sometimes added that residents should have been allowed to come home while borders were closed to non-citizens. People who struggled to return also told us of feeling alienated or excluded from Aotearoa New Zealand's response (for more on MIQ).

Seafarers from Aotearoa New Zealand told us about the difficulties they faced getting back into the country, and the impact this had on their mental health, and their ability to support themselves and their families. People suggested ‘blue corridors’ should have been set up as part of the country’s border management strategy, so that Aotearoa New Zealand seafarers could fulfil offshore contracts and international seafarers could pass through Aotearoa New Zealand.

“Closing the border was initially appropriate. As an island nation, it was an option we had available to us. This soon became untenable, especially with the lottery of the isolation/quarantine system. We did not see our son who lives overseas for four years because of this.

It locked people out of the country, and caused them to lose homes and jobs. This really was unacceptable.”

55–64-year-old female, Waikato

“I personally spent months away from my family because I was unable to return and when I finally did return, I was told that I would not be able to leave. When the borders finally reopened, I had less than $1,000 left in my bank account. I was unable to receive any financial assistance from the Government in the form of COVID-19 grants, because my income has been earned overseas for the last 15 years, meaning I spent seven months burning through all of my savings.”

35–44-year-old male seafarer, Auckland

People told us that regional travel restrictions stopped them from being able to travel within Aotearoa New Zealand for important events like funerals or births, and that rules were not flexible enough to account for people’s unique circumstances.

“As my sister, who was unable to travel from Hawke’s Bay due to the lockdown restrictions, and I grappled with the agony of separation, my father passed away alone. The burden of arranging his affairs fell solely on my shoulders, amplifying the sense of helplessness and regret.

While I understand the necessity of precautions during the pandemic, the enduring trauma of not being able to offer solace to a loved one outweighs any perceived safety benefit.”

45–54-year-old Pākehā female, Auckland

“Travel restrictions during lockdown significantly impacted my family. My dad, working beyond retirement age, found himself in Otago when the lockdown began. He faced a tough decision: stay indefinitely or attempt to return to Auckland.

Returning posed challenges, but despite this, he managed to reach Christchurch and find help to leave his car and work belongings. It took considerable effort, compounded by the demands of my own job, which intensified due to lockdown disruptions.”

25–34-year-old Pākehā male, Auckland

Some people felt that physical (or social) distancing and limiting capacity in indoor spaces kept people safe.

Others told us they felt that physical distancing and capacity limits on events and gatherings were unnecessary. They thought these limits didn’t do much in terms of protection, but did inconvenience a lot of people – stopping them from being able to socialise, celebrate or mourn with friends and loved ones.

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